by Laura Veroba | Nov 17, 2017 | Ideas for a Good Practice
The biggest myth in the customer service sector is “the customer is always right” and I say myth for a reason. Because it is a myth. The customer is not always right, and neither is the patient. Have you ever been in a situation where you felt exhausted and drained...
by Laura Veroba | May 2, 2017 | Ideas for a Good Practice
I cannot stress enough just how important education is to your patient’s health and well-being. It is crucial that they are given the proper tools to maintain a healthy mouth even when they leave the office. But it is just as important to share your wisdom with your...
by Laura Veroba | Mar 31, 2017 | Ideas for a Good Practice, The Patient’s Point of View
Join me on a path of patient discovery as I navigate the rough waters of regular patient issues and how they are not so regular from this side of the fence. Being on this side of the fence is a little tricky if you’re already an expert. Sure, you’ve been a patient...
by Laura Veroba | Feb 9, 2017 | Ideas for a Good Practice
In honour of “National Children’s Dental Health Month”, this blog post will be focussing on how best to handle children in the office. Fear is a common and significant issue with children coming in for a first, second or even fifth time. It’s a scary thing to have to...
by Laura Veroba | Oct 28, 2016 | Get Social, Ideas for a Good Practice
In traditional Halloween style, I think it is important to bring to light the parts of dentistry that make patients cringe the most. With the contribution of www.hatedentists.com, some cringe-worthy reasons most patients fear the dentist (or even hate the dentist) are...