by Laura Veroba | Oct 18, 2017 | The Patient’s Point of View
Reminders: We all need them. We all provide them. We all rely on them. No one is perfect and no one is going to be able to remember every appointment, meeting, or event, important or not. This is why we have reminder systems, such as alarm clocks, Google calendar,...
by Laura Veroba | Nov 24, 2017 | The Patient’s Point of View
It’s that time again, time to take off the dental professional’s cap and become the patient. People discover what is the perfect fit for them through feel. Think about it. We all navigate the world by feeling it out, asking ourselves if this new house is the...
by Laura Veroba | Jan 25, 2018 | The Patient’s Point of View
“Dentistry is a relationship business” so why are we relying so much on technology to build those all-too-important relationships with patients? Technology is impossible to avoid. This is the world we live in now. But does this mean we’ve forgotten how...
by Laura Veroba | Aug 29, 2017 | The Patient’s Point of View
This series alone is my way of helping you practice empathy with your patients by giving you a glimpse into why some patients feel and act the way they do, providing you with insight and possible solutions. But so often empathy is mistaken for sympathy and I...
by Laura Veroba | Sep 6, 2017 | The Patient’s Point of View
If you really want to become more empathetic, you must start with one crucial ingredient– sincerity. Being sincere actually has some sway on your patient’s decisions and in this article, I am going to defend the position that sincerity is the remedy to horrid...
by Laura Veroba | Jun 1, 2017 | The Patient’s Point of View
How is the mood of your practice? Have you ever stopped to consider this question? Take a moment to look around. Is the mood happy and relaxed, only so/so, or tense and cold? Now think about this: how does that mood affect your patients? Mood is an influential...
