by Laura Veroba | Mar 31, 2017 | Ideas for a Good Practice, The Patient’s Point of View
Join me on a path of patient discovery as I navigate the rough waters of regular patient issues and how they are not so regular from this side of the fence. Being on this side of the fence is a little tricky if you’re already an expert. Sure, you’ve been a patient...
by Laura Veroba | Apr 13, 2017 | Ideas for a Good Practice, The Patient’s Point of View
Welcome back to my ongoing series and I hope you’re ready to take off your Dentist’s cap, you know the one that specifically states in bright bold letters across the front “I am a trained Dental Professional.” It is very important for this particular post that you...
by Laura Veroba | Apr 19, 2017 | Ideas for a Good Practice, The Patient’s Point of View
Welcome back to part two of responding to negative reviews. As I have gone through the big-time no-no’s of responding negatively, it’s now time to focus on positive responses and the steps dental professionals should consider taking before sitting down to...
by Laura Veroba | Apr 28, 2017 | Ideas for a Good Practice, The Patient’s Point of View
The first dental practice I have ever stepped foot inside was the closest one to where I lived. For the dentist there, it could have been an easy sale. But . . . first impressions are everything, and he did not make a good one. Why? Simple. Attitude. The...
by Laura Veroba | May 8, 2017 | The Patient’s Point of View
Our ability to learn and develop relies on the question we ask and the answers we receive, so of course, they will play a huge role in our patient education. But, as a dental professional, have you ever stopped to consider the question behind the question? How about...
by Laura Veroba | May 17, 2017 | The Patient’s Point of View
I have heard and read a lot about the use of fear as a way to motivate and achieve promising results. Employers sometimes use it with their employees, threatening to fire them if they don’t reach a certain goal; and doctors use it with their patients, sometimes to...
