[vc_row][vc_column][vc_column_text]   Welcome back to part two of responding to negative reviews. As I have gone through the big-time no-no’s of responding negatively, it’s now time to focus on positive responses and the steps dental professionals should consider taking before sitting down to write. Again, this will require you to take your dental professional’s cap off to join me on this journey. This will also require you to remember and maybe even bring up your patient review and your response to that patient review.   I want to ask a crucial question right now and I need you to be honest with yourself. When you look at or remember the response to your patient review, how does it make you feel? Remember, you are now that patient. Do you feel better about the practice or do you feel like something is missing? Does the response sound angry or defensive? Creating a positive response to a negative review is difficult if you’re not in the right headspace and can cause a lot more problems for your practice. In this blog post, we are going to explore the steps involved in getting you into the right headspace to write an effective and … Continue reading The 5 Steps Involved in Responding Positively to Negative Reviews – Part 2