One of the most trying things for any Dental owner or Dental Office Manager to have to do is hire employees that will fit perfectly with their environment and culture. You need an excellent hygienist, a detail-oriented Treatment Coordinator, and a front desk receptionist that understands the utter importance of good customer service and patient…
The best workers in your office are the superstars that you simply can’t live without, and employees like that are hard to find, so and when you do find them, it’s essential to your business and your team that you do whatever it takes to keep them. But sometimes, it’s important to keep in mind…
Just like humans, computers can contract illnesses too. Unfortunately, chicken noodle soup and lots of rest won’t help; the only true blue cure is prevention. How do we prevent our bodies from contracting illnesses? We exercise, eat right, manage our stress levels effectively, and some of us even take vitamins. Many people out there…
Everyone I’m sure has heard a lot about ransomware, but ransomware isn’t the only threat out there, and the number 1 reason offices are hacked is sometimes due to lack of knowledge and understanding of just how scammers operate. Just to give everyone reading this an idea of how prevalent this is, the Competition Bureau…
Gossip as a whole is found everywhere in every industry; but something I’ve been hearing a lot lately from dental office managers, dental receptionists, and even dentists, is that it is becoming an epidemic in dental offices. Gossip results in a communication break down in the office and becomes a place where employees can’t trust…
So, you’re not happy with your current software, but the thought of switching is daunting. Your concerns run the gamut from “will I lose all my data” to “will my staff be resistant”? These are valid concerns. Always, when it comes to learning the good news and the bad news, we all want the bad…
Managing an office takes strength of character, a metric ton of patience, a ridiculous amount of tolerance, and teamwork. How do you feel about your own success? Are you struggling to get by, or are you breezing through? We all know the skills office managers are known to possess to keep the dental practice running…
Are you ready to buy your first dental practice? Do you know everything you need to know and then some? Or maybe you’re moving, or you want to increase your patient base, or you want to improve your existing practice.7 Whatever the case, the first step to buying a dental practice is always research. …
Patient education is key to higher patient retention, case acceptance, and even provides free word-of-mouth marketing. Not only that, but it provides the patient an opportunity to be a part of the diagnosis, the treatment, and the prevention, which allows you to establish a relationship and develop trust. However, patient education also requires one very…
Competition is a big factor when it comes to running any small business. Have you thought about yours? Do you know how many dental practices are located near you? If you live and run your practice in Ontario, this is a statistic you should be aware of: according to the CDA, in 2013, there were…
