If you’re new to this Patient’s Point of View series, welcome and have a seat. We do things differently here. Instead of letting you read the following article with your dental professional’s cap on, we ask you very kindly to remove it and join us on a journey into the mind of your patients.…
Details
I, among many others in my household, have become addicted to watching (or reading) the news on an almost daily basis. But why? I have never been so immersed in it as I am now. It might as well be a popular TV show and the episodes just keep getting wackier and wackier. The answer…
Details
I am a stationery hoarder. I love pens, paper, I love to discover new stuff at Michaels, and I get crazy with art supplies coupons. You know that lack of self-control when you don’t need something but you want it so you pretend you need it? We all need that brand new notebook to start,…
Details
How does one experience result in a service breakdown? I think sometimes the breakdown comes from both sides. As an example, I went to the clinic to make an appointment. I was in a good mood, smiling, happy it was Friday. The receptionist didn’t even look up. She kept her eyes on the clipboard on…
Details
Last week, something inconceivable happened: 150 countries were attacked with ransomware. And not just any kind of ransomware. According to CNN Tech, this ransomware seeks out vulnerabilities in older Windows operating systems to worm its way in. If you’re not familiar with the term ransomware, let me clue you in. Ransomware is a specific type…
Details
I have heard and read a lot about the use of fear as a way to motivate and achieve promising results. Employers sometimes use it with their employees, threatening to fire them if they don’t reach a certain goal; and doctors use it with their patients, sometimes to educate, a lot of the time, to…
Details
We all crave something sweet at work, especially if the stress is high and our day goes from bad to worse, or even just when we need that certain pick-me-up in the afternoon that can come from something sweet. But how much do you really know about those cravings for sweets? Are you aware of…
Details
Our ability to learn and develop relies on the question we ask and the answers we receive, so of course, they will play a huge role in our patient education. But, as a dental professional, have you ever stopped to consider the question behind the question? How about those common questions you hear every day?…
Details
