by Laura Veroba | Oct 6, 2017 | Ideas for a Good Practice
Patient education is paramount to the success of your practice. That cannot be said often or incessantly enough. But why is it so important? The entire concept of patient education is centered around the most important element to your practice– the patients....
by Laura Veroba | Sep 29, 2017 | Advice
With almost every rule there is almost always a list of exceptions. This is the case with grammar rules, road rules, and all other rules that guide us to make sound decisions inside and outside of work. After providing more information about the privacy rule, Consent,...
by Laura Veroba | Sep 22, 2017 | Ideas for a Good Practice
In the previous blog post, you were introduced to several relevant PIPEDA principles, including obtaining valid, informed consent. But there is a lot more to this principle than meets the eye. As you know, consent is the agreement you obtain from your patient to...
by Laura Veroba | Sep 13, 2017 | Ideas for a Good Practice
How often do you and your team think about privacy concerns in the office? All businesses are expected to be aware of and enforce the privacy laws. This, of course, includes your dental practice, but do you know for sure that those rules aren’t slipping through the...
by Laura Veroba | Sep 8, 2017 | Ideas for a Good Practice
I understand that slowly, day by day, the concept of using paper anything will become as obsolete as that brick of a phone some people are still clinging to. I also think reasons related to fear of technology are valid. But making the transition from paper to...
by Laura Veroba | Sep 6, 2017 | The Patient’s Point of View
If you really want to become more empathetic, you must start with one crucial ingredient– sincerity. Being sincere actually has some sway on your patient’s decisions and in this article, I am going to defend the position that sincerity is the remedy to horrid...
by Laura Veroba | Aug 29, 2017 | The Patient’s Point of View
This series alone is my way of helping you practice empathy with your patients by giving you a glimpse into why some patients feel and act the way they do, providing you with insight and possible solutions. But so often empathy is mistaken for sympathy and I...
by Laura Veroba | Aug 9, 2017 | Ideas for a Good Practice, Tech
This scenario comes up a lot. After buying anything from the electronics section of a store, the customer service reps always ask, “Would you like to purchase the extended warranty?” A couple days ago, I heard this exact subject being discussed in this office. One...
by Laura Veroba | Aug 4, 2017 | The Patient’s Point of View
We have learned at a young age to not judge a book by the cover. But we do it because the cover sometimes says a lot about what’s inside. The cover is the first impression and believe it or not it has a lot to say, maybe its message is completely contrary to what’s on...
by Kim | Aug 1, 2017 | Advice, Tech
Computer viruses are nothing new. Malicious software that attacks, infects and compromises computer systems have been a plague, waiting to strike the personal computer user virtually since Day One. But the concept of “ransomware” has...
