by Laura Veroba | Jun 23, 2017 | Advice, Ideas for a Good Practice
It’s summer! Finally! Two days ago, we celebrated the Summer Solstice also known as the longest day of the year. If you haven’t yet taken your vacation and you’re suddenly having dreams about work, it’s definitely time to start planning. I bet you already have... by Laura Veroba | Jun 21, 2017 | The Patient’s Point of View
If you’re new to this Patient’s Point of View series, welcome and have a seat. We do things differently here. Instead of letting you read the following article with your dental professional’s cap on, we ask you very kindly to remove it and join us on a journey... by Laura Veroba | Jun 13, 2017 | Ideas for a Good Practice
I, among many others in my household, have become addicted to watching (or reading) the news on an almost daily basis. But why? I have never been so immersed in it as I am now. It might as well be a popular TV show and the episodes just keep getting wackier and... by Laura Veroba | Jun 8, 2017 | Ideas for a Good Practice
[vc_row][vc_column][vc_column_text] Teamwork. What do you think of when I say that? Do you think of something generic like teamwork is the ability to work together towards a common goal? Or do you think of something more specific? For example, I think of teamwork as... by Laura Veroba | Jun 1, 2017 | The Patient’s Point of View
[vc_row][vc_column][vc_column_text] How is the mood of your practice? Have you ever stopped to consider this question? Take a moment to look around. Is the mood happy and relaxed, only so/so, or tense and cold? Now think about this: how does that mood affect your... by Laura Veroba | May 24, 2017 | The Patient’s Point of View
How does one experience result in a service breakdown? I think sometimes the breakdown comes from both sides. As an example, I went to the clinic to make an appointment. I was in a good mood, smiling, happy it was Friday. The receptionist didn’t even look up. She kept... by Laura Veroba | May 19, 2017 | Advice, Tech
Last week, something inconceivable happened: 150 countries were attacked with ransomware. And not just any kind of ransomware. According to CNN Tech, this ransomware seeks out vulnerabilities in older Windows operating systems to worm its way in. If you’re not... by Laura Veroba | May 17, 2017 | The Patient’s Point of View
I have heard and read a lot about the use of fear as a way to motivate and achieve promising results. Employers sometimes use it with their employees, threatening to fire them if they don’t reach a certain goal; and doctors use it with their patients, sometimes to... by Laura Veroba | May 11, 2017 | Advice, News
We all crave something sweet at work, especially if the stress is high and our day goes from bad to worse, or even just when we need that certain pick-me-up in the afternoon that can come from something sweet. But how much do you really know about those cravings for... by Laura Veroba | May 8, 2017 | The Patient’s Point of View
Our ability to learn and develop relies on the question we ask and the answers we receive, so of course, they will play a huge role in our patient education. But, as a dental professional, have you ever stopped to consider the question behind the question? How about...
