Have you ever wondered about your practice’s first impression on prospective patients? It does not start when you’re patient walks through the door, or even when they pick up the phone. It is starting right now, online. That’s the thing about the 21st century. Everything can be found online, including reviews of your practice. Now…
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No one ever says a dental professional’s job is not stressful. Studies suggest that it is more stressful than other professions. Stress in Dentistry — it Could Kill You, an article published on oralheathgroup.org lists several statistics you might not know about but definitely should: “Coronary disease and high blood pressure are over 25%…
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Reminders. We all need them. We all provide them. We all rely on them. No one is perfect and no one is going to be able to remember every appointment, meeting, or event, important or not. This is why we have reminder systems, such as alarm clocks, Google calendar, paper calendars, post-it notes, and an…
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Autumn is a revelation! The colours alone set this one season apart from the rest. Autumn also means that the busy season is here, and in three more months, so is the new year. Stepping into any department store, it is easy to gauge just what time of year it is simply by their displays;…
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Patient education is paramount to the success of your practice. That cannot be said often or incessantly enough. But why is it so important? The entire concept of patient education is centered around the most important element to your practice– the patients. The only way to begin is with the most important component to…
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With almost every rule there is almost always a list of exceptions. This is the case with grammar rules, road rules, and all other rules that guide us to make sound decisions inside and outside of work. After providing more information about the privacy rule, Consent, it is important to understand the exceptions that come…
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In the previous blog post, you were introduced to several relevant PIPEDA principles, including obtaining valid, informed consent. But there is a lot more to this principle than meets the eye. As you know, consent is the agreement you obtain from your patient to collect information, perform a procedure, or put through a credit card…
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If you really want to become more empathetic, you must start with one crucial ingredient– sincerity. Being sincere actually has some sway on your patient’s decisions and in this article, I am going to defend the position that sincerity is the remedy to horrid customer service. In fact, even when your patients are at their…
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