by Laura Veroba | Nov 17, 2017 | Ideas for a Good Practice
The biggest myth in the customer service sector is “the customer is always right” and I say myth for a reason. Because it is a myth. The customer is not always right, and neither is the patient. Have you ever been in a situation where you felt exhausted and drained...
by Laura Veroba | Nov 10, 2017 | Ideas for a Good Practice
How often do you think about corporate dentistry? Do you hear about it on the news? Is it currently affecting your independent practice? If you are either fighting to compete against corporate dentistry or sitting on the decision to work with one of them, this article...
by Laura Veroba | Nov 6, 2017 | Ideas for a Good Practice
Have you ever wondered about your practice’s first impression on prospective patients? It does not start when you’re patient walks through the door, or even when they pick up the phone. It is starting right now, online. That’s the thing about the 21st century....
by Laura Veroba | Oct 27, 2017 | Ideas for a Good Practice
No one ever says a dental professional’s job is not stressful. Studies suggest that it is more stressful than other professions. Stress in Dentistry — it Could Kill You, an article published on oralheathgroup.org lists several statistics you might not know about...
by Laura Veroba | Oct 18, 2017 | The Patient’s Point of View
Reminders. We all need them. We all provide them. We all rely on them. No one is perfect and no one is going to be able to remember every appointment, meeting, or event, important or not. This is why we have reminder systems, such as alarm clocks, Google calendar,...
by Laura Veroba | Oct 13, 2017 | Ideas for a Good Practice
Autumn is a revelation! The colours alone set this one season apart from the rest. Autumn also means that the busy season is here, and in three more months, so is the new year. Stepping into any department store, it is easy to gauge just what time of year it is simply...
by Laura Veroba | Oct 6, 2017 | Ideas for a Good Practice
Patient education is paramount to the success of your practice. That cannot be said often or incessantly enough. But why is it so important? The entire concept of patient education is centered around the most important element to your practice– the patients....
by Laura Veroba | Sep 29, 2017 | Advice
With almost every rule there is almost always a list of exceptions. This is the case with grammar rules, road rules, and all other rules that guide us to make sound decisions inside and outside of work. After providing more information about the privacy rule, Consent,...
by Laura Veroba | Sep 22, 2017 | Ideas for a Good Practice
In the previous blog post, you were introduced to several relevant PIPEDA principles, including obtaining valid, informed consent. But there is a lot more to this principle than meets the eye. As you know, consent is the agreement you obtain from your patient to...
by Laura Veroba | Sep 13, 2017 | Ideas for a Good Practice
How often do you and your team think about privacy concerns in the office? All businesses are expected to be aware of and enforce the privacy laws. This, of course, includes your dental practice, but do you know for sure that those rules aren’t slipping through the...
