We all understand the best practices when it comes to customer service and patient care, but what about the worst practices? The only way to avoid these in the future is to become aware of their existence. The best practices follow the five qualities of WETCO. What’s WETCO you ask? Warmth Empathy Teamwork Conscientiousness…
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One of the most important qualities of an excellent dental professional is their ability to communicate effectively with their patients. According to Dentistry IQ, “roughly 85% of case acceptance stems from a dentist’s ability to relate to his or her patients, while just 15% is due to technical proficiency.” Relating to patients requires being…
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Summer is here! This the season when most people take vacation either to a cabin by the lake, a popular destination, or they even might just stay at home to spend time with family and friends. It really doesn’t matter what kind of vacation you take, but it is necessary to take one. Why?…
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You, as a dental professional, are a service provider and are therefore subject to certain expectations set by their patients. However, it is important to keep in mind that some customer service myths have been burned into our brains, ones we feel we have to strictly follow. Below are seven of those common myths debunked.…
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News is spreading fast about the impending Canada Post mail strike. According to Global News, the workers could walk off as soon as this Saturday. Canada Post is warning Canadians that, if the strike commences, they can’t guarantee regular mail will be delivered, and premium shipping will be the only option after Saturday. There…
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As a dental blogger, it is important to understand that using your words correctly contributes to the success of your blog or to any piece of writing for that matter. There is no doubt that the English Language can be very tricky. With our various words that sound the same but mean something different (to,…
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1 MaxiReminder takes stress off your patients and gives them what they’ve been requesting Your patients are the key to the success of your practice, so why not give them what they want. With MaxiReminder, you are making it easier for them when it comes to booked appointments and recalls. How are you doing this?…
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As a blogger, a receptionist or even a Dental Office Manager, your job requires the use of your hands. Either you’re typing furiously or filing or filling out paperwork the old fashioned way. As you know, It is important to stretch your arms and your legs, get up from your chair, and give your body…
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Recently Maxident Support has been receiving a high volume of calls from customer offices experiencing a variety of issues after having upgraded their computers to the new Windows 10 operating system. Last year – shortly after the official release of Windows 10 on 29 July – we included in our newsletter a caution to our…
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With the month of May behind us and summer on the way, it’s time to think about Spring cleaning. Sure, you have probably already started on your home, but what about your office? A clean and organized environment has a positive psychological effect on your work habits. You will find that when you are not…
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