Maxident Software Dental Practice Management Program Thu, 28 Apr 2016 18:56:45 +0000 en-US hourly 1 The importance of Proper Software Training Thu, 28 Apr 2016 18:56:45 +0000 the Importance of Proper Software Training

In any job, whether it be in retail, administration, or dentistry, it is consequential to provide adequate training. This involves not just the right training but the right amount of training. Why is it important to give your team the right amount of training? Yes, it benefits your practice, but it also reduces stress in the workplace. Instead of focusing on general training, however, I am going to focus on software training and its importance to you, your team, and your business. Just as with general training, the same rules still apply to garner the same results; effective training guarantees that everyone will be able to perform to the best of their ability with minimal roadblocks.  

Roadblocks cause hassles, which in turn causes frustration, which then becomes stress. Attempting to understand a software program is hard enough without the added issue of not receiving the right amount of hours necessary. Have you ever tried to work with a new software program, no training, no previous experience? The first time I worked with QuickBooks, I admit I was lost. But instead of trudging through all the confusing jargon and navigating the program without help, I signed up to start the training. Not only are the lessons free with the application, they are necessary in order to understand how to use and navigate it. I am a new user, not exactly accounting software literate, so coming at the program with only half the amount of lessons I’ve been provided would not be enough to use the program as efficiently and effectively as I could. I would still have questions. I would make a countless amount of errors, and I would be less productive. It is the same with all other software program. They are effective tools to help simplify the job; now it’s a matter of learning how to yield them properly.  


All software programs offer some kind of training– either in-person, online, and they all offer a significant amount of hours with each session. In the case of QuickBooks, I was taught using online training videos. It just wouldn’t make sense to watch one or two of those videos and then attempt to jump into the program head first. The results would not be pretty. The reason these hours are being provided is because they are essential to understanding and using the program to a hundred percent capacity.  Spending only half of those allotted hours or less guarantees that most of your questions will still not be answered and may even add to the confusion of the software. I’m sure you have never tried to ace an exam by only studying half of the work nor have you tried to build something by only reading half the instructions. It’s impossible, impractical and potentially damaging. First off, if you are unwilling to put in the hours of training because you feel it isn’t worth your time, let me assure you right now that it is and, not doing so, can lead to issues such as—low production, high employee turnover, and loss of patient loyalty. If you and your team cannot use the software to its full capacity then the production of your practice will suffer, and, like a chain reaction, you and your team will become frustrated and stressed, resulting in stressed and frustrated patients.

To avoid this, you need to put the effort and the time in. The reason most employees fear new technology is because of their lack of understanding. The right amount of proper training can fix this and make things easier in the office and better for your practice as a whole.

 Now that we’ve looked at the issues caused by an inadequate amount of training, we will look at the benefits of the proper amount of training.

  • Increased patient satisfaction
  • Development and motivation for your team
  • Reduced frustration (for you, your team, and your patients)
  • Increased profitability
  • Consistent quality
  • Improved business performance
  • improved team morale

An Adequate amount of software training eliminates a lot of the smaller errors and issues that can cause frustration in the office. Training also helps to cut down the learning process, eliciting that click we all wait for when figuring out something for the first time. With training, you and your team can ask questions and get the answers needed to allow the brain to forge the right connections. If you and your team spend the time to achieve A- grade training, I guarantee that you will achieve A- grade efficiency, accuracy, and productivity as a result.

]]> 0
Five Benefits of Eustress Tue, 26 Apr 2016 13:47:56 +0000 5 benefits Of Eustress


Healthy stress, also known as eustress is the kind of stress that is beneficial to our bodies. The common myth is that all stress is bad for you, but without stress we would lack the drive we need to be successful and happy. The reason we strive to achieve only the best in our endeavors, the reason we go through life with a curiosity and a passion to discover who we are and how we fit in this world is because of eustress. If you want to push the envelope at work and in your personal lives, you need stress to motivate you. It contributes to our need to achieve and contribute and can have a positive impact on our lives.

Let’s look at the five benefits of eustress:

brain inside a lamp

1 Increased brain power

Some people insist that they work better under pressure; under low-level stressors, this is true. These stressors actually stimulate the production of brain chemicals and strengthen the neuron connections. Exercise, which is another type of healthy stress, can also help with our ability to be productive and can boost concentration and memory.


2 Improved immunity function

According to an article on, our bodies response to stress is a preparation for the possibility of injury and infection. “One way it does this is by producing extra interleukins—chemicals that help regulate the immune system—providing at least a temporary defensive boost.” Something to think about when considering stress as a whole. 


3 Motivates you to push the envelope

Beneficial stress is the stress that motivates us to do our best and develop new and creative ideas. We face challenges every day such as deadlines, changing environments, and new rules to follow. The way we perceive these challenges determines the kind of stress we’re under. Eustress allows us to see these challenges as movable obstacles instead of insurmountable roadblocks. We achieve greatness by seeing beyond the roadblock to something better.  

almost finish jigsaw puzzle

4 Keeps you in the zone

Another benefit of eustress is our ability to establish flow. Have you ever found yourself locked in the zone– being absorbed completely in a certain task? This is what’s known as flow and it is this heightened sense of awareness, driven by our desire to succeed, that allows a person performing an activity to become immersed and energized by the task.

pile of stones

5 Keeps life interesting

This is probably an understatement as without the benefit of eustress, we would fall into a deep dark hole of depression where nothing and no one mattered. Our lives would lack meaning and focus and nothing about it and all its intricacies would intrigue us. It is not an exaggeration to say that without eustress, we just wouldn’t care. It’s eustress that forces us to strive for greatness and search for that deeper meaning not just in life but in ourselves.

We cannot eliminate all stress from our lives and we shouldn’t want to; we just have to keep in mind the differences between a healthy short-form dose of stress and the stress that is actually damaging to our physical and mental health. Unfortunately, stress—good or bad—is still stress and even though we cannot eliminate it completely from our lives, we can learn to manage it just as we manage bad stress. Recognize Your Limits. You are only one person and attempting to go beyond your limits is not healthy. It is also a bad idea to always be active. Even doing things you enjoy can become taxing. Learn to balance those things you love to do with the time you spend doing nothing at home. Maintain a daily journal or meditate and give yourself more time to relax and reflect.

What do you do to bring balance to your life? Let us know by leaving a comment. We’d love to hear from you.

]]> 0
Four Amazing Tips to Reduce Stress in Your Waiting Room Fri, 22 Apr 2016 19:17:52 +0000 4AmazingTipsToReduceStressinYourWaitingRoom


For the last two weeks we’ve been looking at how to reduce and manage your stress, but what about your patients? How do you help to reduce the stress they feel the minute they walk through the door of your practice and sit down? The answer comes, not with what you say, but what your waiting room says, and the design you choose will either reduce stress or it will increase it. Your waiting room is your first impression, and you want to make the best one possible.

I’m going to start this off by saying that if you don’t think your waiting room can send negative messages about you and your practice, you’re very much wrong, which is why the design of a waiting room needs to be taken seriously with a focus on the details and what those details are communicating. What is a particular waiting room saying about a particular practice? When you’re sitting and waiting to be seen, how do you feel when the lighting is so low that you’re sitting in shadows, or in a hard plastic chair, with out of date magazines, and a smell lingering in the air that makes you want to run for the hills? Our senses affect how we perceive and react to other people and surroundings, and when the waiting room is heightening rather than lessening our worst fears, we tend to not return. Your waiting room needs to reflect the kind of practitioner you are, and if your choices are negative or lacking effort, you are saying the same about yourself, and you are telling the patient that they can’t trust you. The last thing patients need is for their external environment to mirror their internal concerns. To discover what your waiting room should say, I am going to discuss how each of the four senses affects people’s perceptions and provide tips to help you design or redesign your waiting room to make a good and lasting impression on your patients.


1 What am I looking at?

What we see affects how we feel; we are all affected by physical stimuli in psychological ways. Because of this, it’s important to choose your lighting, colors, and designs wisely and with your patients in mind. The point of your waiting room is to provide the patient with a sense of comfort, allowing them to feel calm and relaxed and cared for; therefore, lighting plays one of the most important roles in a waiting room. Too dark and you are telling your patients that you don’t care about them. Also, you are amplifying their fears of the unknown by leaving them physically in the dark. Too bright and you are washing out the color and creating a cold and emotionless impression. Find a happy medium by imagining your waiting room as a living room. Keep the lighting low and warm to foster a caring and compassionate environment.   

Choosing the right colors for your waiting room is pivotal to creating a more relaxing atmosphere. Here are some color options to consider for their earthy and warm tones.

–  Blue (all shades) has a calming effect, prompting images of a clear sky and an open ocean.

Green provides a relaxing and earthy atmosphere.

Purple (muted shades) will add a splash of color without being too loud or too intense.

pink (pale) is a warm color, promoting a sense of tranquility and comfort.

Beige (natural) is also found on the warmer side of the color spectrum and can be used to reduce stress and anxiety.

In addition to the paint, you can might also consider Wallpaper with residential colors and patterns that can bring a comfortable ambiance and an eclectic style to your waiting room and, even if wallpaper isn’t part of the style you’re going for, artwork can spruce up a waiting room just the same. The more you can do to add warmth and color to the atmosphere, the better. With these options for your walls covered, the next thing to look at is your floor.

Wood flooring can evoke a calming and relaxing mood and can even further enhance the overall warmth of the room.

Carpet can be more effective if you’re trying to achieve a living room setting.



2 What’s that noise?

Just as sight can affect how we feel, so too can sound. The noise that comes from a dental practice such as the sound of the drill, conversations between patients and dentists, or even just heavy footsteps on the floor can activate stress hormones. These noises can’t be helped; they are a part of the dental practice, but there are ways you can reduce this anxiety.

Music, gentle and serene, can overpower the fear-inducing noises that come from a busy office. It’s no surprise that music has healing effects and provides a decent distraction for your patients.

(My personal suggestions: + , +, + )

Nature sounds are used in many massage therapy centers and health spas to  help their clients de-stress. This can, not only reduce your patients’ anxiety, but also add to the ambiance of your waiting room.

(My suggestion is Uakti, a Brazilian band, that makes music with anything)

waiting room

3 What is it I’m feeling?

Now that you’ve established your design, utilizing two of  the four senses important to the layout of your waiting room, it’s time to look at the sense of touch. Imperative to learning, protecting ourselves, and relating to others, no wonder touch is one of the most influential. Now, how do you appeal to your patient’s sense of touch?

Furniture is imperative to creating the most comfortable atmosphere for your patients. We now know that hard plastic chairs give a bad first impression, but that doesn’t necessarily rule chairs out completely. As in a living room setting, soft cushioned chairs can help a patient feel more at ease. Even better would be comfortable arm chairs and couches. When patients feel more at home, they feel more open and in control.   

Magazines and books readily available for your patients’ busy hands to hold will give them just the distraction they need; not only are they something to hold, but they are also something to read.

Brochures are an option for those people who need to be informed. The more they know, the better prepared they feel they will be.  



4 What’s that smell?

Unlike all the other senses, smell does not have to jump through hoops to get to the emotional center of your brain. The cells in your nose send signals directly to the olfactory bulb in the limbic system, a system responsible for the fear emotion. So when a nervous patient walks into the office and smells sterile air and the certain chemicals that dentists use, that fear can immediately be triggered. Below are a few options to consider in order to ease and comfort the patient.

  • Orange-smelling products and aromatherapy have a pleasant smell and can assist in reducing anxiety and calming the nerves.
  • Coffee or tea in a waiting room can also contribute to the stress-reducing smell, making the patient feel more at home.

By designing or redesigning with these tips in mind, instead of transmitting negative messages about you and your practice, your waiting room will work for you by encouraging and relaxing your patients while they wait. A picture says a thousand words, and in this case, you want that picture (the design of your waiting room) to paint you in as positive a light as possible.  

Feel free to tell us some of your worst and best experiences in a waiting room. Were there any aspects of it that inspired you? What kind of stress-free environments would you recommend? Let us know.

]]> 1
Five Tricks for Sleeping Better Tue, 19 Apr 2016 16:58:00 +0000 5tricksforSleepingWell

We have looked at different types of stress management, including time management, breath focus, and mindfulness; now it seems only reasonable to look at how sleep affects stress and vice versa. Managing stress effectively is all about balance, so it stands to reason that if something is off balance in our lives, we should attempt to fix it. Sleep is essential to that balance we strive for, but loss of sleep can disrupt that balance and throw us into a state of chaos. How much sleep is required? The answer is not set in stone. Everyone is different and everyone needs a certain amount of hours to function properly. The general rule seems to be between seven and nine hours of sleep; however, it all depends on the person. How many hours of sleep do you need? Will seven hours suffice or are you an individual that needs more in order to go about your day without yawning? Don’t fall under the misconception that you need exactly eight hours of sleep to avoid catastrophe; basically, you need to figure out how many hours work best for you.

Whether you need six hours or ten hours, the loss of a good night’s sleep can be devastating to your physical and mental health. In 2013, The American Psychological Association (APA) conducted a survey to compare those who got less than eight hours with those who got eight or more and the results are not that surprising. Of those surveyed who received less than eight hours, 45% felt irritable and angry, 40% felt overwhelmed, 40% had an increase in stress levels, and 52% lost patience or yelled at their children. Of those who received eight or more hours of sleep, only 32% felt irritable or angry, 27% felt overwhelmed, 25% had an increase in stress levels, and only 27% lost patience or yelled at their children. Numbers don’t lie. Lack of sleep leads to psychological strain, issues in judgment, and mood disruptions, while muscle repair and memory consolidation also suffer.

Just as sleep has a significant impact on stress levels, stress has a significant impact on sleep patterns. The more sleep you lose the more stressed you feel. And the more stressed you feel the harder it is to sleep. When stress causes your mind to race with thoughts, the sympathetic nervous system can’t shut down, consequently leaving the brain hyperactive, and this then turns into a vicious cycle difficult to break. Stress, however, can do more than just affect your sleep, it can also cause bouts of insomnia. Since sleep is necessary to our health and well-being, if lost, our bodies and our brains can’t recharge and we don’t function properly.

Let’s look at five tricks to change your sleep patterns in order to get a longer and better sleep thereby reducing stress and renewing your physical and mental state.


dog in bed

1 Use the bedroom only for sleep

The bedroom sends a subliminal message that it’s time for bed, so when we spend our waking hours in there doing things we would normally do during the day, we confuse that message; and, when it is actually time for bed, we don’t sleep because our brain is suddenly accustomed to the idea that we are supposed to be awake. Go to bed only when you know it’s time and no earlier and you will avoid this confusion.


2 Maintain a sleep schedule

What happens when we fall asleep and get up at different times? We suffer a bout of jet lag. If you’ve ever been on a trip overseas only to come back and try to sleep at the time you’re used to, things tend to get a little haywire. You don’t sleep more than you toss and turn, trying to figure out why nothing happens when you close your eyes. Nothing happens because you’ve disrupted your usual circadian rhythm and your body now has to adjust to the change. So what happens if you fall asleep at eleven for a few days, then for the next few days after that you try to fall asleep at ten? It gets harder. You can’t bounce from these different times without feeling the same effects you’d feel with jet lag. If you maintain a sleep schedule by falling asleep and waking at the same time every day, your circadian rhythm will achieve proper balance, and you will fall asleep faster and easier.


you snooze you lose

3 Stop pressing snooze

REM sleep is the deepest form of sleep we achieve, but since this form of sleep is more prominent toward the morning, pressing snooze on our alarm clocks (or phones) can cause a brainwave shift that can possibly shorten our REM sleep quota. This, in turn, impairs mental function during the day. If you need to set an alarm, make sure to set it at the time when you know you’ll get up in order to avoid pressing snooze.


don't drink coffee before sleep

4 Don’t have caffeinated beverages

Caffeine is known for keeping people awake as it is a stimulant that increases alertness. The sources of caffeine are brewed and instant coffee, cappuccino or latte, brewed espresso and decaf coffee. Tea is no stranger to caffeine, either, so if you’re thinking of changing your evening beverage from coffee to tea, try to avoid the following: iced tea, black or flavored black tea (leaf or bag), green and white, and decaf tea. Herbal tea is your only option for a good night’s sleep. Other beverages to avoid before bed are energy drinks, cola, and diet cola.  

lotus on water

5 Practice relaxing

Winding down after a long day of work can be difficult; if you find that you’re ready for bed but when you close your eyes you can’t sleep, try a five-minute yoga routine to relax. If that doesn’t work, you can always read, take a warm bath or hot shower, or even practice your deep breathing exercises from my earlier posts.

The way to be productive and alert during the day is to get a good night’s sleep. What are your tricks and tips for achieving this? Please feel free to share with us the remedies that worked for you and even the ones you tried but now avoid.

]]> 0
Four Tips to Control and Focus Your Breathing Thu, 14 Apr 2016 13:51:16 +0000 4tips_to_control_and_focus_your_breathing

How important is breathing to managing your stress? It is significantly important. Your breathing actually contributes to stress if you fail to control it. The typical stress response is shallow, upper chest breathing, which many of us have become accustomed to without even realizing it. When we become anxious, our breathing changes and rather than using our diaphragms, we use our shoulders and our chests. We can even go so far as to develop shallow over-breathing or hyperventilation. This only makes our feelings of anxiety and our physical symptoms worse and the less oxygen to our brains, the worse our brains function.

How do we fix this way of breathing? We learn to control it, and by controlling it, we reap the benefits such as—reduced anxiety, decreased blood pressure and heart rate, increased immune system functioning, and increased physical energy. This also promotes the kind of calm we look for in our everyday lives no matter how busy we get. The following are four tips to establish breath control and focus.

1. Practice Abdominal Breathing

Shallow chest breathing is a bad habit we have all gotten into without realizing. Instead of breathing down into our diaphragms, we have developed upper chest breathing—short shallow breaths that contribute to stress. It is important to change our shallow chest breathing to deep abdominal breathing. This means inhaling air in through the nose fully to fill the lungs and allow the belly to rise, encouraging more oxygen to reach the brain.  

Find a quiet and relaxing environment to spend 10-20 minutes practicing abdominal breathing. Sit in a comfortable position and place one hand on your chest and one hand on your abdomen. While breathing, notice the movement of your abdomen. Feel as the tension slips away and leaves you in an enjoyable sensation of physical relaxation.

breath soap bar

2. Take Six Seconds Out

A breathing technique that only takes six seconds out of your day is perfect for everyone—busy or crazy. Established by Dr. Charles Stroebel, this exercise can be done anywhere at any time.

First, note what is making you stressed then get to work on relaxing:

  • Smile to release endorphins
  • Say something positive and encouraging to yourself
  • Take an easy and deep breath
  • Visualize air moving through holes in the soles of your feet and filling your abdomen
  • Exhale and relax your jaw and shoulders
  • Visualize warmth moving through your body.

bird sing

3. Sing Your Heart Out

Singing goes hand-in-hand with breathing, and may be one of the best and most entertaining ways to help control it. The short and shallow breathing most people adapt throughout the work day will not suffice for a singer. Producing the right sound at the right pitch and volume requires breath control. So, in order to sing like a professional, the breathing has to change significantly. If you aren’t a singer and don’t like singing, then just take this as a breathing exercise without sound. (But come on! We all know you sing alone in the shower). However, even if you don’t sing, breathing like a singer is a great stress-reliever because you are breathing more deeply and more fully.

Start by putting one hand on your back, the other on your stomach with both at waist-level, and inhale to fill your lower lungs with air. In doing so, you will feel your stomach push your hand out. Exhale slow letting your abdomen push your hand out. Don’t force it. Do this ten times.

Now, if you’re ready, inhale to fill your lungs all the way to the lower abdomen, and instead of exhaling slowly, pick a note you’re comfortable with at a pitch that won’t cause strain, and hold through the exhale. Repeat, but each time, change the note.

beautiful landscape

4. Establish Mindfulness

According to Webster’s Dictionary, mindfulness is the practice of maintaining a nonjudgmental state of heightened or complete awareness of one’s thoughts, emotions, or experiences on a moment-to-moment basis.

Before work:

Becoming aware of your body and your breathing will help you to take control of your day, so take some time to focus on your breathing; it is always a good idea to wake up slow, stretch your limbs, and relax your muscles while breathing slow and deep, filling your lungs to their capacity before letting the air out. This will help relax and prepare you for the day ahead.

At Work:

There is no such thing as multi-tasking only managing your priorities, and this can be achieved effectively by finishing one task before getting started on another one. By doing this, you will not be dividing your focus and you will be putting your all into each and every task you do. It is also important to love what you do. It doesn’t necessarily mean you have to love everything about the job, but focus on the parts of the job you like rather than on the ones you don’t and you will find you enjoy it a lot more. Gazing out the window or talking to one of your colleagues can also help you stay mindful.

After Work:

Of course, when the job is done and it’s the end of the day, it’s important to leave work behind so that you can focus on what or who awaits you at home.

Breathing is imperative to our way of life and learning to control it by taking a short exercise break, singing, or even just staying aware will reduce stress, decrease anxiety, and give you the calm you need to manage stress and hold power over your day.


]]> 0
3 Tips for Managing Stress Mon, 11 Apr 2016 18:19:09 +0000  



Stress is the burden on one’s emotional or mental well-being created by demands on one’s time.

Synonyms: Pressure, strain, tension.

As April is stress awareness month, we are going to focus on ways to manage it. Stress is just a word in our minds, incapable of causing any real damage; therefore, I’ve decided to use the synonym of pressure instead. Work, deadlines, and financial issues can add up to a lot of pressure. In a physical sense, we can compare that pressure to a pot of boiling water on the stove with the lid on. As the water gets hotter, the pressure builds until the pot is physically shaking on the element. With the lid covering the boiling water, the steam is trapped and the pressure builds even more until the inevitable happens and that lid flies off. This is stress, and we are the shaking pot. Yes, it can get that bad until eventually, whether we can afford it or not, we crash.

There has to be a way to relieve the pressure, right? That boiling pot no one is paying attention to just needs to release the steam and it will stop shaking. Obviously, the water in the pot is there for a reason and it needs to boil; otherwise it will just go cold. We do need stress because some stress is good, but we also need to make sure to take the lid off and release the steam. The following tips will not eliminate stress completely; you don’t want that anyway, but what these tips will do is manage your stress and keep that lid from blowing off the pot and putting a hole in your wall.

today - tomorrow (with a trace on it)

  1. Practice effective time management.

Balancing the time you have in your work life and your home life effectively will allow you to still meet deadlines while also keeping your priorities in check. How is this achieved? The only one who can improve your time management skills is you, but before jumping in for the quick fix, you need to understand that this adjustment to your life is going to take time, patience, and discipline. Habits have to be practiced and repeated before they become habits, so here are some to consider: avoid procrastinating, set clear goals, leave an ample amount of time for editing and reviewing; prioritize, organize, and make a to-do list to keep in front of you for reference.

The positive effects of proper time management are allowing for more time to be creative as well as to reduce stress and anxiety. This consequently will permit more time for you to think  and to resolve issues quicker and easier. Proper time management also improves the relationships you have with yourself and others and improves the quality of your work. You won’t feel the need to rush and you won’t feel overwhelmed by daunting tasks. You will be more available and you will give yourself more leeway to get things done, therefore, establishing control of your circumstances and getting the most out of your day.

cute bentou

  • Have a lunch break

I say this to the people I know and work with on a daily basis: the only way to recharge after a long morning of answering phone calls, emails, dealing with charts and deadlines is not to bring your lunch to your desk. Don’t do it. Eating at your desk means that you are still working. You need to get away from your desk for that half hour or hour you’re allotted. This is also true when it comes to your ten or fifteen minute breaks. In many companies, it’s mandatory to take these breaks, but it is more important to take real breaks, breaks for the brain and the body. A few ways to do this are by getting out of the building and taking a walk, doing yoga in another room, or simply just scrolling through Facebook on your phone, anything to clear your brain of all things work-related.

Now let’s look at the physical and emotional benefits of getting away from your desk for those designated breaks:  You will be more productive and more creative because you will have given your brain a much needed break to consider fresh ideas. You will be healthier because you won’t be splitting your attention between your work and your lunch, therefore, improving digestion. You will be doing less sitting which has been proven to be unhealthy in long stretches. You will enjoy your food a lot more. And you can use those breaks to catch up with friends and distract yourself from a looming deadline.

Basically, these breaks are mandatory for a reason; you need them, so take them.

Indy takes in some of the sights and sounds of the Pacific Ocean at Cannon Beach.

  1. Take a Vacation

A 2014 survey  conducted by the TD bank found that 43% of Canadians  reported using up all their vacation days. Then conducted a “Vacation Deprivation” 2015 survey and found that Canadians left 10 million vacation days unused. Why aren’t we taking all our allotted vacation days? Some  reasons include work schedules and debt. You might not believe this, but working without a significant break is unhealthy, so before you make the choice not to take vacation, let’s look at the benefits; that way, you can decide for yourself whether it’s a good idea.

  • improves physical health
  • lessens the risk of coronary heart disease and heart attacks
  • helps ditch negative habits
  • allows to implement changes in your life
  • helps you sleep better
  • improves digestion
  • improves mental health
  • increases productivity when you return to work
  • renews energy
  • freshens your perspective
  • reduces risk of burnout

Now that I’ve provided you with all the benefits of taking a vacation (and that is probably not all of them), the biggest benefit to you is returning to work stress-free and happy. However, before you start packing with all intentions of going somewhere tropical, there are a few things you are not allowed to take with you. The reason we all get so stressed out is because we refuse to leave the job alone even when we’re not on the clock. So when it comes to vacation, some people take work with them in the form of paperwork, mandatory reading, and even leaving their phone on to receive texts, emails, and phone calls from the boss. The whole point of vacation is to relax.  You can’t relax if you’re thinking about work and you can’t think about work if you leave the work stuff at work. Believe it or not, you deserve this break so, just like those fifteens and your lunches, take this break and enjoy it. You’ll be better for it.



]]> 0
Stress Awareness Month Thu, 07 Apr 2016 13:24:57 +0000 stress awareness month
Stress is our body’s response to the world around us. It is our conflict with choosing between fight and flight. Throughout April, it’s important to acknowledge all the good and bad qualities of stress that affect our lives. Good stress keeps you on your toes, keeps your brain functioning without going into overdrive, keeps us curious and learning and alert.

Stress is a normal part of life; it is when we let it get out of hand that it starts to do significant damage to our bodies. As a woman who works behind a desk and has deadlines to think of, I understand a little something about stress. What you need to know is that stress can be just as bad or even worse than an illness. The physical signs can manifest as headaches, tension in the muscles, restless sleeps as well as stomach and digestive problems.

Try and look at bad stress as poison, causing irritability, mood swings, anxiety, low productivity, forgetfulness, and lack of fulfillment. Now, how do we stop the poison from spreading, and furthermore, how do we eliminate the poison once and for all? In almost all cases, we forget how easy it is to practice stress prevention. Life is too busy. Work is too hard and too demanding and, no matter what, we can’t seem to control uncontrollable circumstances.

As humans we have this burning desire to try and carry the world on our shoulders, and worse, think that we have a say in circumstances of which we have zero control. Just as we can’t stop the weather, we have no control over past mistakes or accidents that occur. Things happen. Bad things happen just like good things happen; it’s a matter of knowing how to cope and eventually take control of our way of thinking that will be our best defense against stress.

The glass isn’t half-empty, it’s half-full; however, our desire to take on all the burdens of the world is like picking up the glass, dropping it, and watching it shatter at our feet. We can’t do it. We’re not strong enough. Let the burden go, because once you have, you can focus on what’s most important—you.
Throughout the month of April, I am going to post tips and techniques to battle stress effectively, but the important thing to remember this month is that the real cause of stress is our inability to accept the things we can’t change.

3tips_for_Managing_Stress 4tips_to_control_and_focus_your_breathing 5tricksforSleepingWell 4AmazingTipsToReduceStressinYourWaitingRoom

]]> 0
The do’s and don’ts of dealing with difficult patients Tue, 05 Apr 2016 13:35:09 +0000 dos and donts to deal with difficult patients


It is universally acknowledged that if your company provides a service then that company will depend upon people to acquire that service. Think of these people as the backbone of your practice. However, you know that as a service provider, you are bound to come across patients that are more difficult than others. This includes angry or unsatisfied patients, patients that can sometimes be demanding or talkative, and generally patients that will give you a hard time. This can cause stress and anxiety to both parties, and if handled the wrong way, can be fatal to those relationships you have worked so hard to develop, so here are some helpful tips to make handling these patients that much easier.


Don’t get angry.

  • In cases like these, you cannot fight fire with fire lest you create a bigger more out-of-control fire. You want to avoid being defensive and letting your emotions prevent you from making a rational decision.


Don’t take it personally

  • This patient is not angry at you; they are angry about the situation. Keep that in mind and avoid internalizing. Doing so will only strip you of the confidence and assertiveness you need to address the real problem.


Don’t say ‘I can’t’ or ‘there is nothing we can do’

  • Not only does this shut the customer down but these words only make them angrier. (There is always something that can be done even if it isn’t exactly what they want)


Don’t tell them to calm down.

  • Doing so only aggravates the situation and will even add a new level of frustration to the patient that could severely damage the relationship.


Don’t dismiss the anger/frustration

  • This only breaks the line of communication and will potentially make things a lot worse.


Do remain professional

  • The best thing you can do in situations such as these is stay Our rationality is born out of our ability to reason; allowing our emotions to overpower our decisions guarantees negative outcomes.


Do acknowledge the anger

  • Dealing with angry patients comes down to effective communication, and acknowledging the patient’s anger prevents a break in that line of communication as well as salvages that relationship. Let the patient vent until he or she can get the anger out of his or her system. Nothing is worse than permanently destroying a relationship by being impatient.


 Do be assertive but fair

  • In certain situations, a patient will try to take control, guiding the argument away from you. Take the control back by being assertive but fair. Instead of telling the patient there is nothing you can do for them, tell them what you can do for them and give them options they might not have thought of before; and most importantly, give them a reason to trust that you care about their needs first and that you will do anything to satisfy them.


Do exceed expectations

  • As a service provider you have to think outside the box when it comes to solving   problems and, the only way to do this effectively, is by asking questions and getting as much background information as possible before negotiating a solution. Be open. Be   honest. And be willing to compromise.


Do conduct a follow-up

  • The best way to keep a relationship with a difficult patient intact and blooming is to follow-up as soon as possible, following the negotiated resolution. Developing relationships, personal or otherwise, involves trust and, if a customer can trust that you genuinely care about them, they will return.


The most important thing to remember when it comes to the relationship between you and your patients is the use of effective communication and positivity. If a patient is upset, it is because there has been a service breakdown. They believe you have not met their needs. The key is to listen actively, ask questions, and identify the real problem beneath the anger and frustration. It is only when you are able to address the issue that the two of you can finally come to a fair resolution.

]]> 0
Leap Year! An extra day to schedule appointments! Thu, 25 Feb 2016 17:24:30 +0000 Leap Year

An extra day to brush your teeth and fit more appointments in! MaxiReminder can help ensure you have a fully booked day with recalls to your patients via email!

Fully integrated MaxiReminder sends patient appointment reminders, patient recall reminders and patient statements! Let your patients confirm via email or text. Let MaxiReminder save you time! For more information call 1-800-663-7199 or contact us here!

Fun Facts About the Leap Year

  • Leap Year occurs every 4 years
  • Leap year = extra day in the year!
  • People born on February 29 are called “leaplings” or “leapers”.
Windows 10 is Here! Thu, 20 Aug 2015 21:36:08 +0000  

With much fanfare, Windows 10, Microsoft’s latest and final operating system, was introduced to the world on July 29. If first impressions mean anything, Windows 10 looks to be a vast improvement over the colossal misstep of Windows 8, and a solid foundation for Microsoft to build its new perpetual operating system plan on. With all the hoopla over Microsoft’s free Windows 10 upgrade offer, the calls have already started pouring in from our customers asking whether they should make the move.  And so far our answer has been an unreserved, “No.”

windows 10 is here!











  1. The free upgrade offer is good for a whole year so there is no rush to cash in on it right away.
  2. One of the main selling points of Windows 10 is that it abandons the almost universally despised Windows 8 interface – losing the “Charms” bar and restoring the Start button – making the user experience more like Windows 7.  So if you’re still using Windows 7, from a usage point of view, there isn’t any reason to rush to switch.
  3. Microsoft will not be discontinuing security updates for Windows 7 and Windows 8 anytime soon. Support for Windows 7 will run until January 2020 and for Windows 8 until January 2023.
  4. Old printers, scanners or other attached legacy devices may not work. Microsoft has never guaranteed that drivers for legacy hardware will work with new operating systems – and all too often they don’t. If you have devices attached to your computer, you need to be sure that they are Windows 10 compatible drivers available for them.
  5. You don’t want to be a guinea pig. Even the most rigorous pre-release testing of a major software release won’t find all the bugs. There will always be hardware and software compatibility issues that only come to light once the operating system goes into general release and members of the public start to scream. It is better to wait for the dust to settle and the fixes to be released than to be one of the ones feeling the pain.

Upgrading too quickly to a brand new and largely untried operating system is never a good idea. There are always issues discovered once an operating system goes into general release. Sometimes these inevitable problems are relatively minor and can be corrected with a few Windows patches or driver updates. Sometimes it takes a while to achieve a degree of relative perfection – Windows XP SP2 – and sometimes the OS is such an irredeemable failure – anyone remember Windows ME? – there is no salvation and it has to be junked.

Which of these will Windows 10 be?  If I had to guess, I’d say Windows 10 is going to be a keeper – and Microsoft is betting the farm on it.  But still, before rushing out to install, consider this: in the first three weeks of its release, Microsoft reported that Windows 10 had been installed on over 14 million machines.  In that same period, there also pushed out three cumulative update bundles to fix bugs and patch security holes in their new OS. That’s a lot of people, discovering a lot of problems.

Generally speaking, unless you’re feeling adventurous, it’s a good idea to wait at least six months after a new operating system has been released before considering switching to it. Many large corporations wait years after an operating system has been released before they are satisfied it is worth the time and trouble to make the move. So sit back and wait for the kinks to get worked out of the (operating) system. Windows 10 is going to be around for a long time yet, so why not bide your time and play it safe?