by Laura Veroba | Jul 21, 2017 | The Patient’s Point of View
Do you find that your patients leave the office smiling and relaxed or tense and stressed? No one walks into a dental office already relaxed and smiling, and if you do notice them smiling, you can probably tell right away that it’s less of a smile and more of a...
by Laura Veroba | Jun 21, 2017 | The Patient’s Point of View
If you’re new to this Patient’s Point of View series, welcome and have a seat. We do things differently here. Instead of letting you read the following article with your dental professional’s cap on, we ask you very kindly to remove it and join us on a journey into...
by Laura Veroba | Jun 1, 2017 | The Patient’s Point of View
How is the mood of your practice? Have you ever stopped to consider this question? Take a moment to look around. Is the mood happy and relaxed, only so/so, or tense and cold? Now think about this: how does that mood affect your patients? Mood is an influential aspect...
by Laura Veroba | May 24, 2017 | The Patient’s Point of View
How does one experience result in a service breakdown? I think sometimes the breakdown comes from both sides. As an example, I went to the clinic to make an appointment. I was in a good mood, smiling, happy it was Friday. The receptionist didn’t even look up. She kept...
by Laura Veroba | May 17, 2017 | The Patient’s Point of View
I have heard and read a lot about the use of fear as a way to motivate and achieve promising results. Employers sometimes use it with their employees, threatening to fire them if they don’t reach a certain goal; and doctors use it with their patients, sometimes to...
by Laura Veroba | May 8, 2017 | The Patient’s Point of View
Our ability to learn and develop relies on the question we ask and the answers we receive, so of course, they will play a huge role in our patient education. But, as a dental professional, have you ever stopped to consider the question behind the question? How about...