I, among many others in my household, have become addicted to watching (or reading) the news on an almost daily basis. But why? I have never been so immersed in it as I am now. It might as well be a popular TV show and the episodes just keep getting wackier and wackier. The answer is probably not going to surprise you, especially if you’ve been hooked on the same TV show as me and are eagerly, if not dreading, the next episode and what it might bring. Ever since January 20th, the transition from one president to another has changed everything. It has changed how I look at the world and what I expect from it. It has changed the entire definition of normal.
After watching these latest episodes, the theme of this long-running TV show is becoming more and more pronounced: lack of communication impedes the possibility of success. Click To Tweet
Communication is the secret to developing a teamwork-oriented office. There is no doubt about it. And without it, you simply have chaos. You have contradictory statements, confusion when certain situations arise, and absolutely zero ability to work as a team. If you’re like me, you already know that this is not the way to run a successful business, never mind the White House. When it comes to your office, how do you feel about the communication strategies being utilized? Does it feel chaotic like our current White House administration, or do you have a handle on effective communication and teamwork?
I truly believe that establishing a teamwork-oriented practice does so much more than just give your team a sense of purpose and self-worth. It is the solution to high turnover, patient loss, a disorganized and stressful office environment, and negative attitude. Basically, you can avoid the chaos suffered by the White House staff by, not just understanding the importance of communication and the significant role it plays in your office, but changing the way those in the office communicate with each other. Communication is what connects everyone to a single achievable goal. It is what establishes trust, increases productivity and raises morale. It really is the key to your practice’s success. We all communicate; many of you are even pro communicators, but how do you communicate is the question you have to ask yourself now? In this post, I’m going to provide you with three monumental communication changes that you can make to guarantee a teamwork-oriented practice.
Change what you say (to align it with what you do)
Trust is essential to developing a teamwork-oriented practice. If you want to establish trust with your cohorts, your most effective tool is communication; however, you can’t say one thing and do another. Doing so immediately decimates trust. Those around you, including the patients, need to be able to trust that what you do and what you say will align. Simply put, saying something and doing something opposite makes you look like a hypocrite in the eyes of everyone around you. In a Forbes article, they explain that “your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don’t align with your words, there’s trouble.”
It’s important to note that once trust is lost, it is incredibly difficult to gain it back. Also, borne out of this frame of mind are rumors, hearsay, and backstabbing.
Change your attitude
It is time to adopt a more positive attitude. A negative attitude affects the way you communicate with those around you, giving off a tone of “I don’t care” or “I don’t want to know.” A negative attitude also fosters sarcasm, and negative body language, such as eye rolling, shrugging and shaking of the head.
Body language makes up 93% of our communication and most body language is involuntary, Click To Tweet so just remember that if you’re thinking negative, it will come through in your tone, your words, and most importantly, your body language.
Change your audience
In almost all of the jobs I held in an office or otherwise, one of the biggest failures wasn’t the communication technique but rather who was receiving the message. In a team, your audience is not just the leader or one or two other people; it’s everyone you work closely with; everyone who needs to be informed of changes and updates should be informed. If you tend to get information through someone else who was told by someone else who was told by someone else, you know that most likely, the information you receive is not accurate.
Many of the disorganization issues in an office stem from this failure to communicate with everyone on the team. For a team leader, a meeting with everyone involved is probably the most effective way to get your message across properly. An important message that needs to be shared with everyone now no longer needs to travel from one person’s mouth to another. We live in the digital age. Send a mass email with all the information you want to present. However, if this is going to be your communication vehicle, keep the message simple; if a message is too convoluted and bogged down in detail, it can easily be misinterpreted. Remain clear and concise and to the point.
If you haven’t yet checked out the previous post (The Consequences of a Practice Without Teamwork) or played our fun little zombie apocalypse quiz available at the end, click here. If you have, let us know how you fared in the comments section below. Our very own Cassie Moore has been turned. Better luck next time, Cassie!
I hope you got a laugh from it, but I also hope the underlying message sticks with you: To survive and thrive in an office environment, we need to stick together, trust each other, and be willing to change the way we communicate with one another in order to achieve success as a team.